WHAT IS A PERSONAL SHOPPER?

1. 1. Personal Shoppers (PS) possess advanced knowledge of products, trends, and services, enabling them to suggest products that suit the customer’s needs.
   2. A PS communicates with clients to establish what they’re looking for, offers guidance in regard to purchasing products, and assists with exchanges and returns.
   3. They provide assistance to a customer looking for specific items. For instance, let’s say someone wants to buy a designer suit. It would be the personal shopper’s role to understand exactly what the customer wants and to define which suit works best, whilst always keeping things like the right designers, materials, trends, and the budget in mind. It may also involve tracking down a specific item of clothing, sending photos of clothing options, or bringing racks of clothing to the customer’s home.
   4. Ultimately, it is down to the personal shopper to identify and address the needs of the client in order to provide them with flawless service.
      

What does Personal Shopper do?

typical daily duties.

1. Processing orders on behalf of clients either through email, phone, or one-to-one. It involves discussing in detail what the client wants, including any specific features they may desire. The Personal Shopper will then log this information into the order entry system.
2. Personal Shoppers deal with the client’s money, which is why it’s crucial that they thoroughly understand the specific desires and needs of the client. Before starting the process, they will set up a meeting with the client to discuss their needs before going ahead with the assignment. This way, they can understand what the client needs, their preferred styles, fabrics, and designers, and any additional details.
3. They provide the clients with in-depth product information to ensure their satisfaction. It is always down to the client to decide whether or not to purchase the product.
4. They need to ensure the items suggested or purchased are within the budget of the client.
5. In some cases, a client may be unhappy with the item received and may wish to exchange it to something more suitable. In that case, the Personal Shopper takes care of the exchange.
6. A PS will always be on top of current trends, including new designers entering the scene, and inform the clients about this.
7. PS have a clear market overview of what is available for purchase, so that they are always able to suggest close alternatives when needed.
8. They have close relationships with shop associates across the city to ensure that clients receive the best possible services from the stores they buy from.